Answers to the questions we are asked most often.
Where is Gureba Jewellery located?
+
Our atelier and boutique are at Osmanağa Mah. Çuhadarağa Sok. B Blok No:2/A, Kadıköy, Istanbul, Türkiye. Phone: +90 533 473 06 49.
How long has Gureba been designing jewellery?
+
Since 2013 Gureba has created jewellery that begins as an original sketch and is finished by hand by the craftsmen of its Istanbul atelier.
Can I commission a bespoke piece?
+
Yes. Use the Bespoke page to share your idea, reference photos and budget range. The atelier prepares a design and a quote; production starts only after you approve the quote.
Can I order a ring size that is not listed?
+
Rings in sizes outside the listed options are made to order as personalised products and therefore cannot be returned or exchanged under the distance sales agreement.
What are the return and exchange periods?
+
Return requests must be made within 14 days of delivery and exchange requests within 30 days, for items not excluded from the right of withdrawal. Altered, personalised or worn items cannot be returned. See Warranty & Returns for details.
Can I visit by private appointment?
+
Yes. Choose a date and time on the Private Appointment page to meet us at the Kadıköy atelier or online.
Which gold purities do you use?
+
The collection is mostly crafted in 14k gold; each product page states the purity, weight and stone details.